Overview
We offer a refund and return policy valid for 7 days from the date you receive the product. If 7 days have passed since receipt, we cannot process a full refund or exchange.
Conditions for Returns or Replacements
To be eligible for a return or replacement:
- The product must be unused and free from stains, marks, or damage.
- Packaging must remain intact, undamaged, and free from any tape, stickers, or alterations.
- All accessories, user manuals, warranty cards, and other included items must be returned with the product.
- If the product packaging is opened, it must be carefully repackaged to avoid damage during transit.
- Take a video of the product packaging is opened, it must be carefully repackaged to avoid damage.
Valid Reasons for Returns
Returns are only accepted for the following reasons:
- Damaged or Defective Product: If the product is physically damaged, broken, or defective (e.g., dead on arrival).
- Incorrect or Incomplete Product: If the delivered item differs from its description on the website or has missing parts.
- Change of Mind: For selected products, returns are accepted if the product is no longer needed, the customer has changed their mind, or they dislike the product.
Refund Process
- Once we receive your returned product and inspect it, we will notify you via email regarding the approval or rejection of your refund request.
- If approved, the refund will be processed and credited to your Bank, Bkash, or Nagad account within a few days.
Refund Eligibility and Issuance
- Refund claims can be initiated after we receive and verify the returned product.
- Shipping fees may be deducted from the refund amount if the product was shipped.
- Refunds will be issued via Bkash or Nagad and may take 5–7 business days to process.
- Products without a warranty may have a different refund policy, which will be communicated at the time of purchase.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank, Bkash, or Nagad account.
- Contact us at https://qualityshopsbd.com if the issue persists after confirming with your payment service provider.
Sale Items
Refunds are applicable only to regular-priced items. Sale items are not eligible for refunds.
Exchanges
We offer exchanges only for defective or damaged items.
- To request an exchange for the same product, email us at https://qualityshopsbd.com
- Send the item to: Our locations.
This policy ensures a fair and transparent process for returns, refunds, and exchanges. For any questions or additional support, contact us at https://qualityshopsbd.com
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